Centro Assistenza
Ottieni aiuto quando ne hai bisogno. Le nostre risorse di supporto complete e team dedicato sono qui per garantire il tuo successo.
How Can We Help?
Choose the best way to reach our support team based on your needs and urgency level.
Email Support
For non-urgent inquiries and detailed questions
Phone Support
For urgent issues and immediate assistance
Project Portal
Access your dedicated project portal
Support Categories
Browse our support categories to find the help you need quickly.
Project Support
Get help with ongoing projects, technical issues, and project management.
- Project status updates
- Technical troubleshooting
- Change requests
- Timeline adjustments
Technical Documentation
Access technical documentation, API references, and implementation guides.
- API documentation
- Implementation guides
- Best practices
- Code examples
Account & Billing
Manage your account, billing information, and payment-related inquiries.
- Invoice questions
- Payment methods
- Account management
- Contract terms
Maintenance & Updates
Support for ongoing maintenance, updates, and system monitoring.
- Software updates
- Performance monitoring
- Security patches
- Backup services
Emergency Support
For critical production issues that require immediate attention outside of business hours.
Emergency Hotline
+393336764593
Available 24/7 for critical production issues only
Frequently Asked Questions
Find answers to the most common questions about our support services.
How do I report a bug or technical issue?
You can report bugs by emailing support@digitallog.it with a detailed description of the issue, steps to reproduce it, and any error messages. Include screenshots if possible.
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM Central European Time. For urgent issues outside these hours, please call our emergency line.
How do I request changes to my project?
Change requests should be submitted through your project manager or via email to support@digitallog.it. All changes will be evaluated for scope and timeline impact.
Do you provide training on the solutions you develop?
Yes, we offer comprehensive training sessions for all custom solutions. Training can be conducted remotely or on-site, and we provide documentation and video tutorials.
What is included in your maintenance packages?
Our maintenance packages include software updates, security patches, performance monitoring, regular backups, and technical support. Specific details vary by package level.
How do I access my project documentation?
Project documentation is provided through our secure project portal or via email. Contact your project manager for access credentials or documentation requests.
Service Level Agreement
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you with any questions or issues.